Customer Service

Award in Customer Service (RQF)

WHO REQUIRES THIS QUALIFICATION?

This qualification has been written to prepare learners for employment. It also supports learners who are new to the customer service sector and wish to improve their knowledge of this area, resulting in the achievement of a nationally recognised qualification.

WHAT DOES THE QUALIFICATION COVER? Topics include:

• delivering good customer service

• different communication methods

• good customer service in line with organisational procedures

• effectively deal with customer queries, problems and complaints

Price: £100 (including registration and certification fees)

If you would like to discuss this further or to make a booking please call Sarah on: 07857 447955 or e-mail: sarah@regencysource.com



Highfield Level 2 Certificate in Customer Service (RQF)

WHO REQUIRES THIS QUALIFICATION? The objective of this qualification is to prepare learners for employment and support learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification.

WHAT DOES THE QUALIFICATION COVER? Topics include:

• the principles of customer service

• how customer needs and expectations are formed

• the principles of responding to customers’ problems or complaints

• interpersonal and teamworking skills

• how to meet customer needs and expectations

• communicating effectively with customers

• legislation which supports the customer service process

Price: £199 (including registration and certification fees)

If you would like to discuss this further or to make a booking please call Sarah on: 07857 447955 or e-mail: sarah@regencysource.com